RUTX11 - Firmware update (Modem) fails

Networking Solutions
1

Hello everybody, since the last modem-firmware upgrade (july) i can’t send SMS any longer. An update to the new version fails. I got the info, that it is possible to flash the firmware after uploading it into the local file system. I paste my SSH output:

root@rutx11:~# cat /etc/version
RUTX_R_00.07.16.6
root@rutx11:~# gsmctl -y
EG06ELAR04A20M4G
root@rutx11:~# dfota -u
Preparing for gsm.modem0 update!
Searching for updates...
Update found! Update size: 17485208
Preparing system for update!
Found cmd port: /dev/ttyUSB2
Starting download!
Command failed: Connection failed
Firmware update verify was unsuccessful... ErrorCode: 174
Reseting modems due to error!
Update script done!
root@rutx11:~# ls -l /dev/ttyUSB2
crw-rw----    1 root     dialout   188,   2 Dec  2 21:15 /dev/ttyUSB2
root@rutx11:~# ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8): 56 data bytes
64 bytes from 8.8.8.8: seq=0 ttl=113 time=34.216 ms
64 bytes from 8.8.8.8: seq=1 ttl=113 time=41.900 ms
^C
--- 8.8.8.8 ping statistics ---
2 packets transmitted, 2 packets received, 0% packet loss
round-trip min/avg/max = 34.216/38.058/41.900 ms
root@rutx11:~# nslookup google.com
Server:         127.0.0.1
Address:        127.0.0.1#53

Name:      google.com
Address 1: 142.250.180.206
Address 2: 2a00:1450:400d:806::200e
root@rutx11:~#

Any help would be appreciated! Regards from Vienna.

3

Greetings,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 16700.

Best Regards,
Justinas

4

Thank you, Justinas. But i did not receive anything up to now.

5

Greetings,

I have resent the form to you.

Best Regards,
Justinas

1 Like
6

Thank you. However, in the form I could only enter my forum login and the trouble-ticket ID. No sign of extended data fields and/or further information about my configuration. What I posted at the very beginning (via SSH) were exactly those details plus error messages. I don’t want to upgrade to the latest device firmware yet – I want to update the modem first (because it still refuses to send SMS – receiving works).

7

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