I have noticed that when I update the firmware software on the Rutx11 device, from another user with specified access to certain network settings. The user does not see the “Ports Settings” menu once the update has gone through. However, the firewall settings menu does not disappear during the firmware software update. I have to go through user rights every time.
I installed the latest stable FW version on my device.
Greetings, Im1234,
Thank you for your message.
To better assist you, could you please provide a bit more information regarding the issue? Specifically:
These details will help us identify the root cause and provide the most effective solution.
You can also check if the user group has read access of the “Port Settings” option as shown in the example:
In case, none of the solutions above work, for troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 16094.
I’m looking forward to your reply.
Kind regards,
V.
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