RUTX11 consumes mobile data despite Wifi priority (failover)

Teltonika Networks
22

I apologize for any inconvenience; I misunderstood your previous message and have now noticed that there is already a topic created regarding this issue. I will test it and get back to you.

Best regards,

1 Like
23

I sent the form. :blush:

24

Thank you! You should receive an email from us shortly.

Best regards,

1 Like
25

How can I replicate the issue? The mobile data usage happens continuously. I understand the reason for your request, i.e. to see what happens in the logs if a certain situation is triggered. But in my case, I donā€™t have a trigger - mob1s1a1 is used instead of WiFi. Can you please provide me with some additional guidance how to proceed? Thank you so much!

26

You should receive all the instructions via email. Please reply to our email if you have any further questions or concerns.

Best regards,

1 Like
27

I have replied and look forward to hearing back from you. :blush:

28

@Marija In the past 2 days I have sent several emails to community-networks@teltonika.lt with notes and some attachments about this issue (as instructed)

I just want to make sure they were received?

(reference to 9204)

29

@luckman212
@Marija
Wasn"'t the ticket ID 9204 for me? Not that our accounts are mixed up.

Iā€™m still waiting for an answer to my email before I send my troubleshoot file.

30

@7wells I am not sure if 9204 is only for you or is for both of us.I received an email from Marija on 2024-10-01 12:58AM (GMT-5) asking me to submit details and it said to use 9204 as the reference, which I did. I havenā€™t gotten any reply as of yet.

31

Hi @Marija

Iā€™m still waiting for a reply to my email. Have you received it?

32

This topic was automatically closed after 15 days. New replies are no longer allowed.

34

Still there is no feedback on my question that I sent by email. My questions were:

  • Which settings should I apply under ā€œLogging Settingsā€, ā€œTroubleshootā€, ā€œDiagnosticsā€, and ā€œModem debugā€?
  • How can I ensure that personal data (usernames, IP, IMEI, geo position, Wifi SSIDs and Wifi passwords) are excluded from the troubleshooting file?
35

Hello @luckman212 ,

You should receive an email from us shortly. Thank you for your patience!

Best regards,

36

Hello @7wells ,

I have checked, and the email was sent to you on October 2nd. I have resended it; please let me know if you receive it or not. Thank you!

Best regards,

37

Hello Marija!

Yes, I received an email but was (and still am) hesitant to send out a troubleshooting file that contains personal information. Therefore, I had asked if I could do something about it. This question has not yet been answered, except that I should not worry. Well, I do.

By the way, do you receive emails sent to:
community-networks@teltonika.lt

I sent a message to you via this email address, and I do not want to repeat it here. It would be good to know, if you received it. Thank you.

Best regards
7wells

38

I have the same problem with data on mobile even though primary was never down. I believe the problem is the way IPv6 is used in this case, I donā€™t think this was fixed: Failover (mwan3) + dual stack IPv4/v6 on only LTE interface - #3 by Daumantas

39

If I donā€™t need IPv6 (I donā€™t know if I need it or not) and disabling IPv6 would help, I would disable it. But how? And would it really help?

Furthermore, I would like to see more guidance regarding the proper use of the 4 different options for ā€œFlush connections on ā€¦ā€:

  • Connected
  • Disconnected
  • Interface up
  • Interface down

These can be set (any combination or none) for any of the WAN interfaces used for failover.

In my case, I only use primarily (at home) RUTX11-WiFi to WiFi in the house and secondary (when abroad) the RUTX11ā€™s mob1s1a1 (SIM1) interface.

So how should the aforementioned options be set for

  • Primary/WiFi
  • Secondary/mobile

interfaces for a proper failover function?

Any further guidance is highly appreciated.

Maybe I will provide Teltonika with my troubleshooting file, but first I would like to redact my personal info contained therein.

I wonder why a redaction cannot be done automatically, e.g. by pseudonymising personal data. Home Assistantā€™s ESPHome addon has such a feature (ā€œstreamer_modeā€):