RUTX11 consumes mobile data despite Wifi priority (failover)

Marija · October 1, 2024, 12:02pm

I apologize for any inconvenience; I misunderstood your previous message and have now noticed that there is already a topic created regarding this issue. I will test it and get back to you.

Best regards,

7wells · October 1, 2024, 12:02pm

I sent the form.

Marija · October 1, 2024, 12:04pm

Thank you! You should receive an email from us shortly.

Best regards,

7wells · October 1, 2024, 12:22pm

How can I replicate the issue? The mobile data usage happens continuously. I understand the reason for your request, i.e. to see what happens in the logs if a certain situation is triggered. But in my case, I don’t have a trigger - mob1s1a1 is used instead of WiFi. Can you please provide me with some additional guidance how to proceed? Thank you so much!

Marija · October 1, 2024, 12:30pm

You should receive all the instructions via email. Please reply to our email if you have any further questions or concerns.

Best regards,

7wells · October 1, 2024, 4:34pm

I have replied and look forward to hearing back from you.

luckman212 · October 2, 2024, 9:57pm

@Marija In the past 2 days I have sent several emails to community-networks@teltonika.lt with notes and some attachments about this issue (as instructed)

I just want to make sure they were received?

(reference to 9204)

7wells · October 3, 2024, 5:47am

@luckman212
@Marija
Wasn"'t the ticket ID 9204 for me? Not that our accounts are mixed up.

I’m still waiting for an answer to my email before I send my troubleshoot file.

luckman212 · October 3, 2024, 11:41am

@7wells I am not sure if 9204 is only for you or is for both of us.I received an email from Marija on 2024-10-01 12:58AM (GMT-5) asking me to submit details and it said to use 9204 as the reference, which I did. I haven’t gotten any reply as of yet.

7wells · October 4, 2024, 2:30pm

Hi @Marija

I’m still waiting for a reply to my email. Have you received it?

system · October 5, 2024, 8:24am

This topic was automatically closed after 15 days. New replies are no longer allowed.

7wells · October 8, 2024, 2:00pm

Still there is no feedback on my question that I sent by email. My questions were:

Which settings should I apply under “Logging Settings”, “Troubleshoot”, “Diagnostics”, and “Modem debug”?
How can I ensure that personal data (usernames, IP, IMEI, geo position, Wifi SSIDs and Wifi passwords) are excluded from the troubleshooting file?

Marija · October 8, 2024, 2:16pm

Hello @luckman212 ,

You should receive an email from us shortly. Thank you for your patience!

Best regards,

Marija · October 8, 2024, 2:24pm

Hello @7wells ,

I have checked, and the email was sent to you on October 2nd. I have resended it; please let me know if you receive it or not. Thank you!

Best regards,

7wells · October 8, 2024, 3:39pm

Hello Marija!

Yes, I received an email but was (and still am) hesitant to send out a troubleshooting file that contains personal information. Therefore, I had asked if I could do something about it. This question has not yet been answered, except that I should not worry. Well, I do.

By the way, do you receive emails sent to:
community-networks@teltonika.lt

I sent a message to you via this email address, and I do not want to repeat it here. It would be good to know, if you received it. Thank you.

Best regards
7wells

Adrian · October 8, 2024, 6:32pm

I have the same problem with data on mobile even though primary was never down. I believe the problem is the way IPv6 is used in this case, I don’t think this was fixed: Failover (mwan3) + dual stack IPv4/v6 on only LTE interface - #3 by Daumantas

7wells · October 8, 2024, 7:42pm

If I don’t need IPv6 (I don’t know if I need it or not) and disabling IPv6 would help, I would disable it. But how? And would it really help?

Furthermore, I would like to see more guidance regarding the proper use of the 4 different options for “Flush connections on …”:

Connected
Disconnected
Interface up
Interface down

These can be set (any combination or none) for any of the WAN interfaces used for failover.

In my case, I only use primarily (at home) RUTX11-WiFi to WiFi in the house and secondary (when abroad) the RUTX11’s mob1s1a1 (SIM1) interface.

So how should the aforementioned options be set for

Primary/WiFi
Secondary/mobile

interfaces for a proper failover function?

Any further guidance is highly appreciated.

Maybe I will provide Teltonika with my troubleshooting file, but first I would like to redact my personal info contained therein.

I wonder why a redaction cannot be done automatically, e.g. by pseudonymising personal data. Home Assistant’s ESPHome addon has such a feature (“streamer_mode”):

github.com

esphome/home-assistant-addon/blob/main/esphome/DOCS.md#option-streamer_mode

# ESPHome Add-on
## Installation

The installation of this add-on is pretty straightforward and not different in comparison to installing any other Home Assistant add-on.

1. Search for the “ESPHome” add-on in the Supervisor add-on store.
2. Press install to download the add-on and unpack it on your machine. This can take some time.
3. Optional: If you're using SSL/TLS certificates and want to encrypt your communication to this add-on, please enter `true` into the `ssl` field and set the `fullchain` and `certfile` options accordingly.
4. Start the add-on, check the logs of the add-on to see if everything went well.
5. Click "OPEN WEB UI" to open the ESPHome dashboard. You will be asked for your Home Assistant credentials - ESPHome uses Home Assistant's authentication system to log you in.

You can view the ESPHome documentation at https://esphome.io/

## Configuration

**Note**: _Remember to restart the add-on when the configuration is changed._

Example add-on configuration:

```json

This file has been truncated. show original

Marija · October 11, 2024, 4:28am

Hello @7wells ,

Unfortunately, we haven’t received your emails. Please make sure that when sending emails, you reply to our previously sent email. If you compose a new email instead of replying, we may not receive it.

Regarding the troubleshoot file, it includes sensitive information. Unfortunately, there is no way to download a troubleshoot file without this information.

Best regards,

luckman212 · November 6, 2024, 7:28pm

This happened to me again after last week’s RMS outage. The device recovered, but I believe that the RMS connection remained established via LTE. This caused many hundreds of MB of data to be consumed per day, leading to my data cap getting breached prematurely.

Do I need to set up a cron job that resets rms_mqtt every hour or something? I don’t know what to do here but this is not sustainable!

related: RMS service locked to LTE / WWAN / mob1s1a1 connection