Hi all,
i am using a rutx11 router for mobile Internet in my camper van. It worked fine for several months, but for several weeks I cannot connect to any mobile network anymore.
I tried sim cards of two different network providers (telecom and o2), which both had reception when plugged into my mobile phone.
I tried using my poynting antenna and the original teltonika antennas that come with the router.
I made a factory reset and tried everyting again. I can activate the SIM Cards, but the router always gets stuck in “Setting up connection” and says operator state “not registered”. As in the screenshots.
Does anyone have an idea, what i can change in the configuration?
Check with your provider whether the router’s IMEI is blocked.
Verify SIM card compatibility:
Check if the SIM card supports both IPv4 and IPv6 PDP types.
If it only supports IPv4, set the PDP type to IPv4 only.
Perform a network scan:
Go to Network → Mobile → Network Operators and start a scan.
After the scan, you should see which operators the modem can attempt to connect to.
Try manual band selection:
Go to Network → Mobile → General and select bands manually.
Enable VoLTE if it is currently disabled.
Please try these steps and let me know if anything changes.
Dear Marija,
thanks for your quick response. Manually setting the network operator was the solution. I am still wondering, why the auto-selection was not working anymore, but I am happy with this setup.
Thank you
Most likely, the automatic network selection chose a network with a strong signal but one that didn’t allow your SIM to connect. Manually selecting the operator bypassed this and connected you to a compatible network — which is why it worked.
Feel free to reach out if you have any further questions.
