RUTX11 and RMS with replacement device

We are using a RUTX11 device at a customer installation for remote access and data sync of a measurement system.

Recently the original RUTX11 device failed because the internal modem was no longer reachable.

We acquired a second RUTX11 device as a replacement and want to add this to the RMS system for monitoring and remote access. Unfortunately I cannot activate the monitoring because a lack of credits. Also the original device has a 10 year management and data package (see screenshot) that I’d like to transfer.

image

I hope this is possible, waiting for your instructions!

Hello,

I have sent you a form to fill out. Once completed, I will contact you privately regarding this matter.
For the ticket ID, please use “14919”.

Best regards,

The resources have been transferred from the old faulty device to the new one.

Best regards,

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