I am having an issue with a RUTX11 which has the latest firmware installed RUTX_R_00.07.07.1.
I have 2 access points: one for 2.4GHz and another for 5GHz. I have a SIM card providing internet and a wireless ssid connected to a wifi as a client but is disabled for now. What happens is that while I am connected to one of the access points in my computer, the wifi disconnects and connects back again. Sometimes it even asks the password for the wifi again.
I have other RUTX11 devices and it has not happened. I should say that in my other devices, I only use a 5GHz access point. Is there a potential issue with having 2 access point one for each frequency.
I have a troubleshoot file but it does not allow me to upload it.
Please provide the troubleshooting file for better assistance. Due to its sensitive nature, we’ll manage it through a separate platform. Instructions for accessing this platform have been sent to the email you used to register on this forum. Once I have this information, I’ll be able to investigate the issue more effectively.
Additionally, there is no problem having two Access Points operating on different frequencies, as they do not interfere with each other.