RUTX_R_00.07.15.1 bug? ... Failover; WAN (mob1s1a1) is down, switched to backup WAN (wan)

Networking Solutions
1

If this is not a bug, please help me understand what is going on and how to fix. This started happening just 2 days ago when I updated to FW RUTX_R_00.07.15.1

I keep getting these log messages but ‘mob1s1a1’ is the backup / failover connection and ‘wan’ is the main connection, which has not gone down at all.

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thank you!

3

Hello,

I have sent you a form to fill out. Once it is completed, I will contact you privately regarding this issue. Please use the ticket ID “14323” when filling out the form.

Best regards,

1 Like
4

completed, thank you

5

did you get my info? I have not heard back

6

Hello,

Thank you. You should see an email from us soon.

Best regards,

7

Any info to be shared here that might benefit the rest of the community? Was there an actual bug here or just a mis-configuration?

8

No idea yet but I’m 99.9% sure its a bug since it didnt happen on prior versions. Support goes days between response so no idea if they are even working on repro’ing this. I supplied logs a few days ago.

9

Any news?

Rutx09

On 7.15.4 and on 7.16.3 same thing happen, on 7.14.3 not happen

Thnks

10

Hello @LTek,

In the provided troubleshoot file, there were no logs related to the failover. We previously requested another troubleshoot file captured when the issue is replicated, but we have not received it yet.

Best regards,

11

Hello @lord_valex,

If you’re experiencing the same issue, please fill out the form as well, and I will contact you privately. For the ticket ID, please use “14323-2”.

Best regards,

13

form filled

Thx

14

Thank you. You should receive an email from us shortly.

Best regards,

15

Just recived and answered

Thx

16

Hello,

Our RnD team has confirmed that this is a known issue. A fix will be included in the RutOS 7.18 firmware release.

We appreciate your understanding and patience.

Best regards,

17

Thanks for all

18

Is there a prerelease we can test of the 7.18 image?

19

Hello @luckman212,

I have asked our developers if this would be possible. I will let you know once I receive their answer.

Best regards,

20

@luckman212,

Could you please let me know the device model on which you would like to test the firmware with the fixed failover status?

Best regards,

21

@Marija Yes, it would be a RUTX11. Thank you

22

Is it correct on 7.17.1 ?

Thx