Hello, I have a rutm56 that does not support any type of esim like holafly, esim.sm. I tried to download two esims and I succeeded but due to problems with apn they do not navigate.
Have you had this experience?
How did you solve it?
Hello,
Thank you for reaching out. In this case, to understand the situation and assist you effectively, we’ll need to continue this process privately, because sensitive/publicly unshareable information, such as the troubleshoot file, system logs, serial number, etc., needs to be collected.
You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 15481 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.
Best regards,
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