Dear Teltonika,
I was guided here on the phone by one of your customer services helpdesk people.
I bought a RUTM52 a few weeks ago, installed a sim and established a network. This all went well, and I have been able to connect to the internet ever since. I have two devices on the network – a Swann camera system and a Victron energy system. I can access both remotely. The RUTM52 was able to connect to the RMS with the month free period and I was able to monitor remotely. I decided to purchase a 10 year package from Capestone, assigned this to the router, and at that point the RUTM52 was no-longer able to connect to RMS. Whenever I pressed the “Connect” button on the Cloud solutions-RMS page it would say “Connection attempt intiated” but would never connect and the “Connection state” was always “Down (other error)”. I have communicated quite a bit with Capestone and tried various bits of troubleshooting such as removing and re-adding my device to the online internet RMS page but this did not change things. Eventually I decided to do a factory reset. This changed things a little, in that when I now click the local UI “Connect” button, it says “New connection initiation attempt was successful”. The connection status briefly switches to “connected” but the goes to “reconnecting” and then after a few seconds “down” again.
When I look at the online RMS logs for the device, I see a long list of “Authentication was success. Waiting for reconnection…” but it never achieves a connection.
Please help!
Many thanks,
Simon