RUTM51 Ipv4 issues 5G NSA

Networking Solutions
1

Hi,

I am having issues where I get “IPv4 connectivity started to fail” errors a couple times a day and the internet connection goes down. Usually resolves itself with the automatic ping connection reset, but not always.

I have tried band-locking to the available bands which makes the problems happen more unfrequently. Although still disconnects sometimes.

I am getting these signal values:

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image1497×282 23.5 KB

Running this configuration:

  • Provider Tele2 SE 5G NSA
  • Firmware: RUTM_R_00.07.18.3
  • Modem firmware: RG500UEBAAR03A02M4G
  • POE-injector powered
  • Outdoor Antenna QuSpot

I have troubleshoot logs when the issue happens available.

3

Greetings,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 16734.

Best Regards,
Justinas