I have a RUTM50, FW RUTM_R_00.07.12.3.
Mobile on 4G/5G access ONLY , no physical WAN - I have enabled remote access for only HTTPS in System->Administration->Access Control, but cannot access the device’s Web UI mobile side. I can ping the mobile side. Also, I was able to access Web UI in pre-deployment lab environment but when I shipped to site, it is inaccessible. However, I can access it via LAN side.
Hi,
could you share the first two octets of your mob1s1a1 IP adress? Are you using IPv4 or v6?
Did you enable HTTP or/and HTTPS?
108.146.X.X and only IPv4. Not using v6 and http is disabled. Only HTTPS is enabled
What kind of error are you getting? A timeout or something else?
I’ve also heard some US carriers block common web ports, but not sure if the same SIM worked in a lab i guess this is not the case.
Any further teoubleshooting would need to be done from the device side. You can try capturing a .pcap from the troubleshooting menu (on mobile interface) and check if HTTPS packets reach the WebUI
Hello @ant1,
Could you please confirm if you’re still experiencing this issue and need further assistance?
Best regards,
yes, it mostly doesn’t work as if lucky I’ll be able to login but most of the time, I see GET request hit the IP and the next GET request stuck at Host: cdn.jsdelivr.net
Hello,
I have sent you a form to fill out. Once completed, I will contact you privately regarding this issue. For the ticket ID, please use “12505”.
Best regards,