My RUTM50 just stopped routing traffic through the cable modem, a total failure.
It shows connectivity to the modem and cloud and, oddly, the email forwarding works. But no outbound connection from clients, for example a browser, nor inbound connections, RDP for example, are working.
The unit was working fine and there were no, repeat no changes made prior to the failure, it just stopped.
Has anyone seen this? Any recommendations?
I need reliability and a total failure for no reason has severely shaken my trust in this product.
Apologies for the delay. Could you confirm whether the initially described outbound/inbound traffic routing issue has been resolved? If not, to troubleshoot this effectively, we’ll need to continue this process privately.
You should find a support request form in the inbox of the email address you used for your forum registration. When convenient, please fill out the form and reference Ticket ID: 13512 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.