RUTM50 Router Online in RMS but Loses Internet Connectivity

NETWORKING SOLUTIONS
1

One of our RUTM50 routers remains online in RMS but stops providing internet access to connected devices. I can still access the router through the RMS portal and perform a remote reboot, which temporarily resolves the issue. Currently on Firmware: RUTM_R_00.07.13.4

2

Out of curiosity as I faced something similar in older versions, have you tried to restart the firewall /etc/init.d/firewall restart instead of rebooting?

3

I have not. Did this fix the problem for you long term or is this more of a temporary fix? Thanks.

5

Hello,

Apologies for the late reply.

Please update your device to the latest firmware version 7.14.2, which can be downloaded from the following link: RUTM50 Firmware Downloads

After updating, please let me know if the issue still persists. If it does, I will contact you privately for further assistance.

Best regards,