RUTM50 Not Connecting to Custom APN (staticipwest.telus.com)

Networking Solutions
1

Hello,

I purchased a RUTM50 to use as a backup internet over 5G. I signed up for a static IP address with our mobile provider, Telus (Canada).

I was instructed to set APN “staticipwest.telus.com” to receive a Public Static IP. When I tested the SIM card with a iPad, it received the IP address Telus provided. However, when I inserted the SIM into RUTM50, network status stays “disconnected”. 5G LED is blinking and no LED on SIM1.

When I set Operator selection mode to “Manual” and scan operators then select Telus, it briefly connected to Telus and received the IP then immediately disconnected again. Since then I can’t get it connected at all.

It connects only when I set the APN to Auto but then it receives a private IP address.

I downloaded the troubleshoot file after the router had the IP briefly.

Please advise.

Thanks.

DB

3

Hello,

First, could you please clarify what product code your RUTM50 has? This can be found under the WebUI → Status → System - there’s a product code for North America & for EMEA (Europe) - if yours is an EMEA product code, it would make sense as to why it’s not connecting:

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You can find these codes under the Ordering section: https://www.teltonika-networks.com/products/routers/rutm50

Interestingly enough, Telus’s website claims that the APN should be set to sp.telus.com - could you try that one as well?

Regards,
M.

4

RUTM5000XXXX

It finally got connected last Saturday but then got disconnected again 10 hours later. It won’t connect again this morning through APN staticipwest.telus.com. It still connects through sp.telus.com without a problem.

Telus instructed me to use staticipwest APN for a static IP address.

I purchased this unit through “novotech” specifically because it’s certified for North America.

5

Hi there,

sp.telus.com and staticipwest.telus.com should be the same according to their website, does using sp.telus.com provide you with a different IP address than expected? If not, just use the sp.telus.com APN.

Regards,
M.

6

No. “sp.telus.com” won’t get me a public IP address. it connects fine but it assigns a private IP address.

After fiddling with it a bit, I figured the problems were coming from the unstable 5G connection. Once I set it to 4G Only, it connected immediately and received the static IP.

Now I changed back to 5G/4G Auto with manual 5G mode and bandwidth, according to the screenshot I took when it was connected to 5G once. It’s currently connected with the IP. Fingers crossed.

7

Hi,

Thanks for clarifying. If you encounter further 5G instabilities, do let me know, as I may be able to do try & do a modem firmware upgrade on your device to see if that improves the situation.

Regards,
M.

8

it’s been up last 24 hours since i changed it to manual mode. even it connects immediately when i restart connection to test. i’m running firmware RUTM_R_00.07.20.3.

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