RUTC50 - PPPoE config not working

[Chris23]

Hi,

My RUTC50 has lost its settings and I’m having issues connecting to my ISP using my PPPoE settings.

I’m adding the UN and PW correctly and still my interface is down.

Attached are my Pics fo the Wan interface settings.

[Chris23]

Sorry,

This happened after me updating my FW on the router to 7.12.3

[abcd]

Hi,

Are you sure no VLANs need to be configured? Some ISPs require VLAN configuration alongside username and password

[Chris23]

Hi,
Here is my ISP guide lines.

[abcd]

Perhaps the username need to be in email format as in the example?
Also, which plan are you on? BYO modem… or Bundled nbm?

[Marija]

Hello @Chris23,

Apologies for the delayed response.

Could you please confirm whether your issue has been resolved, or if you still require assistance?

Best regards,