Hi,
after restoring a backup to an RUTC50, the device alway shows “Internal Modem (unreachable)”.
After resetting to factory defaults and using the wizard, the connection via the cellular modem goes up.
The backup has been taken from a functional device.
What can I do?
cheers
Udo
If you’re not on the very latest firmwares, upgrade to the latest (Without saving settings). Device first, then the modem second.
Reconfigure manually without importing a previous backup of your configuration. It’s possible that the past backup is either corrupt or just simply incompatible with the firmware version you’re left with after the factory reset.
I personally have decided not to even try to import backups of previous exports, unreliable!
I am however exporting a backup and saving it along with a matching known good firmware version as a matching pair prior to upgrading to a new firmware version.
My idea being that if things go wrong in the future, i can downgrade to a good firmware version and import its matching backup of my configuration. If when i have to do this in the future i hope that i’ll have a good working system without having to manually reconfigure everything again and agian…
Hello @Udo,
Could you please confirm whether your issue has been resolved or if you still require assistance?
Best regards,
Hi Marija,
the issue isnt’t resolved yet. I don’t have time in the moment to completly set up the device. So i stuck in chekking the backup.
cheers
Udo
Hello,
Could you please confirm which firmware version is currently installed on your device?
Best regards,
It is 07.13.4
Hello,
I’ve sent you a form to fill out. Once it’s completed, I will contact you privately regarding this issue. Please use the ticket ID “13181” when referencing this case.
Best regards,
Hi Marija,
the form is filled out. But could check, if the backup file has been transmitted?
I tried to copy it into the form.
cheers
Udo
Hello,
Thank you. You should receive an email from us shortly.
Best regards,