I am loosing internet access randomly. suddenly there is no wan access (sim card)
I have downloaded a troubleshoot file right after this happened
I am not sure how to troubleshoot
restarting modem does not solve the issue
only rebooting restores internet
can you please assist me on the troubleshooting steps next time this happens so I can gather the right data ?
Hello,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 16277.
Thank you,
M.
I submitted the form but could not attach the file anywhere
This topic was automatically closed after 60 days. New replies are no longer allowed.