Hello i have a RUTC50 that keeps disconnecting, this can and does happen several times every day.
when i’m actively using my computer connected to the the wifi from the RUTC50 it usually is stable, not 100% but atleast more reliable. As soon as the computer goes into hibernation or sleep (when for example leaving for lunch) when i get back the wifi is still up but the modem connected to the WWAN has stopped working and it does not start up on it’s own. it fails to recognize there is even a simcard in the sim slot.
i can usually get it up and running quickly again by accessing the RUTC50 going into the Status → Network → Mobile page and clicking the Restart Connection from there. so far this has worked every time.
Any help with getting this sorted out would be greatly appreciated.
After applying the changes the WIFI gets dropped on my computer and i can’t find it when looking for available WIFI networks.
switching over to the 2.4Ghz to get into the router again, and i can see the 5GHz wifi is still up and running but as i said i can’t find/access it from my computer, Swapping the width back to 80Mhz makes it show up again in my computer and im also able to connect via the 5Ghz wifi again.
I’ve sent you a form to fill out. Once it’s completed, I will contact you privately regarding this issue. Please use the ticket ID “13024” in the form.
If possible, could you please upload the troubleshoot file to a cloud drive (such as OneDrive or Google Drive) and share the download link with us in your reply to our email?
Thank you.
