RUT956 With mobile SIM it doesn't work properly

Networking Solutions
1

This is meant to be a “last resort” post, after which I’ll give up and switch to another router… I can’t figure it out:

We’re talking about a RUT956, currently with the firmware: 00.07.18.3… OK, it’s not the latest firmware… but I’d like someone to confirm that the problem I’m having is actually firmware-related…

The router has a built-in physical SIM card that connects to a surveillance video recorder via LAN. Currently (although incredibly SLOW), I can view the cameras remotely… let’s not blame the carrier because there’s good signal coverage and I’ve already switched 4 carriers!!! But the connection is still slow!

In addition to this annoying problem, I can’t get a WiFi connection near the router! Despite everything being configured correctly, MANY devices are unable to connect to your WiFi… they take forever to try to connect and then return the error “unable to connect to the selected WiFi”… I have been able to connect but MANY sites were unavailable returning the error “unsecured private connection”, etc. etc… problems related to the connection and not to the PC in use, let’s be clear.

This router is very expensive due to the countless problems it presents, to be honest.

I have a last backup available with the latest current configuration where I can ONLY connect with some smartphones, but connection is not allowed on many sites!

I want to emphasize that it is NOT a carrier issue! I can assure you of that!

It’s a router issue!

I’ve already tried your call center, but they couldn’t help me and told me to ask here.

PS: Currently, to ensure proper operation, I’ve installed a Netgear router… and I’m having no problems whatsoever (same SIM).

If you need the backup, I’ll be happy to make it available to anyone who wants to help me.

Thank you

2

I forgot, as if that wasn’t enough, remote access to the router settings is IMPOSSIBLE… despite everything being configured correctly… access port IP etc etc…

When setting the correct IP address followed by “:port,” the page loading icon stays on forever and doesn’t respond.

Advanced Port Scan only occasionally detects the port, but there’s no way to access it.

4

Hello,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 16316.

Thank you,
Justinas

5

Thanks for your help, I haven’t received anything yet.

6

Greetings,

I have resent the form to you.

Best Regards,
Justinas

7

I entered ticket username and reason… he didn’t ask anything else…

8

He says:

“Thank you for submitting the support form.”

Nothing else…

9

Can I get assistance?

10

Greetings,

Could you please check your email inbox?
I have sent you an email. Please attach the troubleshoot file to the reply to it.

Best Regards,
Justinas

11

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12

Greetings,

There’s no need to fill out the form again. I’ve sent you an email titled “Regarding the RUT956” Please reply to that email with the necessary information.

Best Regards,
Justinas

13

Good morning, did you happen to see the backup?

Thanks

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