RUT956: Unable to use APN "internet-entreprise" (orange.fr)

Networking Solutions Issue
1

Hi

When I try to use APN “internet-entreprise” on the french network of Orange, with a RUT956, I obtain these 2 errors messages:

  • Mobile ESM reject cause: Requested service option not subscribed
  • Mobile EMM reject cause: ESM failure

The SIM card with APN APN “internet-entreprise” work well on a Ercogener GenPro 400e that I want to replace.

I also tried with the 3 possibles authentification types : none, PAP, CHAP.

The RUT956 work well with the SIM card if I use APN orange.m2m.spec but I need to use APN “internet-entreprise” because it is requested by the protocol of the application.

Any ideas?

Best regards

3

Greetings,

Could you please try changing the authentication type to PAP and then test with the following credentials:
Username: orange
Password: orange

These credentials are required according to the instructions for other routers: Domino Huawei 4G E5786: create a company profile - Orange Help & Contact

If that does not resolve the issue, please try the following:

  1. Navigate to Network → WAN and click Edit on the mobile interface (mob1s1a1 if the SIM card is in slot 1).
  2. Change the PDP type to IPv4.
    image
    image1072×427 17.1 KB

Then:

  1. Go to Network → Mobile → Connection.
  2. Try disabling VoLTE.
    image
    image1040×324 10.9 KB

Please let me know the results.

Best Regards,
Justinas

4

Hi,

None of the proposed changes solve the problem.

I discovered that If I power off - power on the RUT956, the router work fine after with the APN “internet-entreprise” with or without the proposed changes.

Is is a reproductible problem. For example, if I change to APN “orange.m2m.spec”, wait for the connected state and after set again APN “internet-entreprise”, I never obtain the connected state (Errors: Mobile ESM reject cause: Requested service option not subscribed/ Mobile EMM reject cause: ESM failure), but sometimes, it is successful after many minutes. After power off/on the APN works.

A reboot from the WebUI don’t solve the problem. Only an electric reset permit to solve the problem.

Now I use version RUT9M_R_00.07.20.3

Regards

5

Greetings,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18157.

Best Regards,
Justinas