Hi,
Since Friday when I add a RUT956 I have no connection attempts. Is there a problem with the RMS platform? Usually the router activates in 2 minutes.
If someone has an idea to help me?
Thank you.
Good afternoon,
Check this guide, which covers majority of basic RMS connection issues : Why is my device offline / not activated on RMS? - Teltonika Networks Wiki
Check if you can see any message near the “Status” icon in Devices tab in RMS, next to the device in question.
If the device has an exclamation mark with an error message, and it states that service is disabled, please enable the service under Administration → Companies → View company details and if credits are available, please toggle the service on.
Please also advise if you have any remaining credits in RMS → Companies → View company details.
Can you also advise what error do you get in cloud solutions in WEBUI, when you are trying to connect?
Try re-adding the device, and then checking what error occurs in WEBUI Services → Cloud solutions.
Regards,
Arturas