RUT956 loses connectivity every 2 minutes private APN

NETWORKING SOLUTIONS
1

Hello,

We are currently looking at setting up RUT956 towards private APN. But for some reason we lose connectivity (1 ping) every one-two minutes which causes a new RADIUS-Request to be sent. After about 20 minutes it also sometimes loses connectivity completely and needs a manual reboot.

I have tested every firmware release since 07.04.02 (last two years) but the issue remains. We have also tested on a RUTx09 with firmware 07.01.2 and it works perfectly fine. This should rule out the issue is with service provider.

When running public APN with RUT956 we do not have this issue.

We are basically (in test environment) running default configuration.

2

Hi…
Look at this url
https://wiki.teltonika-networks.com/view/RUT956_Firmware_Downloads
to see the release notes and check about the new firmware release.
Maybe help you to solve the device issues.

3

Like I stated in my question:

I Have tested every single firmware release since 07.04.2. None of them worked properly.

4

So… you try the last RUT9M_R_00.07.13 | 2025.03.03 ?

5

No because it is not downloadable, it was removed due to error with auto reboot.

6

So… you need to open a ticket with Teltonika to solve the question about the update fail of your device.

Do you try to download the .bin to your computer and upload from your computer to device?

8

Hello,

Thank you for reaching out.

To investigate and troubleshoot your issue more effectively, I’ve sent you a form to fill out. It should arrive into your email (used for registration on forum) inbox. When completing the form, please use 12642 as the ticket ID. Once submitted, we’ll contact you privately to provide further assistance with this matter.

Kind regards,

9

You are not making any sense.

I have NOT tested 17.13 because they removed it for downloading. I am NOT having any troubles with update failure. I have tested all other firmware releases from 07.04.02 to 07.12.3.

10

Thank you, I have submitted the form.

11

Sorry… the 7.12.3 still avaliable to download
https://firmware.teltonika-networks.com/7.12.3/RUT9M/RUT9M_R_00.07.12.3_WEBUI.bin

also…
The link to other .bin before 7.12.3, like 7.11.3.

Anyway… you have your trobleticket to be check by Teltonika team.

12

Yes, thank you anyway for taking your time!