I have a handful of RUT956s in the field running what looks like fairly recent firmware. Build date of December, some a bit newer, January/February. I have a webbing multicarrier SIM that typically will prefer T-Mobile over other carriers. I’m able to manually force it to connect to Verizon seemingly okay.
AT&T of course has the best service in this geographic area I’m in. We know this because an actual AT&T SIM from AT&T works great on all the routers and has around 8-10X the bandwidth on upstream and downstream.
The carrier, webbing is seeing AT&T reject the device when they provision the SIMs to connect to AT&T, however I have one in the lab (identical device) that appears to have worked seemingly without issue when they provisioned another webbing SIM to work with AT&T.
Carrier believes I should upgrade to newer firmware, possibly manually on the field devices now that we have a PoC that works in the lab. I’ve noticed a couple of the routers are auto prompting to download RUT9M_R_00.07.20.3, they’re currently running RUT9M_R_00.07.20.1 it looks like. I’m told by Teltonika support that there may be a newer modem firmware available than what’s on the device.
Modem is a EC25-AF running FW version EC25AFFDR07A10M4G
The problem with these field routers is they’re far away and would require a technician on site with a laptop and a plan of attack.
So given that we know AT&T has a great signal in this area, a router that works with webbing on AT&T in the lab, what’s the forum think the best course of action is here?
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How are you? Do you have any updates of your problem?
I bought a Teltonika device RUT956AF which says it is compatible with US networking but I found it is not compatible with US network when I talked to them. I have talked to Verizon, T-moile and AT&T. The message I got from the shop manager was “Sorry your device is not compatible with our network”.
I talked to someone (didn’t get his name unfortunately) before I posted this thread. We talked in general about my issue but didn’t get into specifics. I went ahead and posted this thread and then went on my own mini crusade going through every setting on the router.
Ended up being not necessary, and completely a carrier issue. The plan I was on basically had T-Mobile as preferred, it would then use Verizon sometimes, never AT&T even when forced. Once they allowed AT&T and tweaked my plan it connected easily with no change to my default settings.
Basically if it’s a RUT956 USA model I would disagree with them if they say it’s not compatible.
I’ve seen them work with native Verizon, AT&T & T-Mobile SIMs as well as various IoT multi carrier SIM plans that use those same big 3 networks.
Typically I don’t even involve the carrier much other than grabbing some data SIMs. I never need to give them the IMEI on the Teltonika itself.
How are you doing? I was told by Kurt from Teltonika. This RUT956 is only from business account. How did you set up your sim plan to get it work? Did you go to the local Verizon store or did you get a middle person who runs business with Verizon?