I have two RUT956 router and each router has one M2M data sim card with staitc IP . I can connect to internet via first router . But When I use second router I can’t connect. When I exchange the Sim cards result is same. first one is connecting second one is not. I can connect to internet with first router either using LAN port or Wireless. But second router does not connect in awy. First router has older firmware 07.04.05. Second one has newest version 07.11.3. Despite it has new version it does not connect. Even it has strong signals it says not internet. I can ping the Ip number of sim cards. APN settings are same. I made accept everything in firewall settings but result is same so can any one help me to solve the problem please. Thanks in advance
Hello,
Thank you for reaching out and providing detailed information about the issue.
To assist you better, could you please provide a screenshot from the Status → Network → Mobile page of the second router?
Furthermore, if possible, could you perform a factory reset (if you haven’t already) to determine if it helps to resolves the issue?
Looking forward to hearing back from you.
Best regards,
Hello,
Please ensure that any private information, such as public IPs, MAC addresses, or other sensitive details, is blurred or hidden in your screenshots.
In topologies section when I scan device in WAN it shows No Devices found message you can see in the picture
Thank you for providing additional requested information.
To troubleshoot the problem further, I’ve sent you a form to fill out. Please use 11759 as the ticket ID when completing it. Once submitted, we’ll contact you privately to investigate and address the issue more effectively.
Best regards,
Hello, I have already submitted the form but I am still waiting
Hello,
You should have received an email from us with further requested information.
If you haven’t seen it, please check your spam or junk folder, as sometimes messages can be misclassified.
We are looking forward to hearing back from you privately so we can assist you further.
Best regards,
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