Hi! I have a Teltonika RUT955.
It was not working, so I did a factory reset and a successful firmware upgrade to RUT9XX_R_00.06.09.5
I can now access the UI, and I successfully changed the SSID, username, and password.
But product code, serial number, hardware revision, and batch number remain empty.
MAC is ffffffffffff.
Can we recover this unit?
Can this device go beyond RUT9XX_R_00.06.09.5, and all the way to RUT9_R_00.07.06.20?
Hello,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18149.
Please let me know once you filled out the form.
Thank you,
V.
Greetings, @rogergps ,
I hope this message finds you well,
Here is a short summary of our remote session:
During the session we managed to connect to the router and using CLI commands I managed to restore the mnf information of the router. After that, we flashed the firmware using bootloader menu. The initial issue has been resolved, therefore, I am closing this topic.
Best regards,
V.