Hi everybody,
I am trying to connect my router to the network. My SIM-Card is working in my current phone, the router has the lastest firmware. I also tried both slots and had a reset on the router.
All the different steps I’ve read in different/older threats doesn’t really belong to my topic or not relevant - I’ve set up different routers before and the Sim connection always worked,
Can you help me out on this one?
Hello JoKi,
It could be that the operator blocks the connection of the SIM card if it is not a standard device - in this case a router with a mobile modem.
Have you tried contacting your operator and asking them about that?
Furthermore, have you tested another SIM card being inserted into the router, different operators? Is the result same?
Once you login to the WebUI, do you see any errors regarding your mobile modem on the router, that could indicate issues with it?
Kind regards,
Yes
Hi Yes,
I’ve tried the SIM-Card before and it worked in diffrent devices - e.g. my mobile phone and another Teltonika Router (RUTX09). The router in this case has a mobile modem.
My operator is “Telekom” or T-Mobile - we had another Sim-Card also Telekom/T-Mobile which not worked at the costumers project. Unfortunately I cannot test another SIM Card from Telfonica for example because of E-Sim.
I’ve attached a screenshot from the overview which might help to indicate the issue.
Understood,
Well it seems that the SIM is inserted and registers - so kudos to that, modem is working 
So what other step should be is check the APN - try changing the APN from auto to manual and there should be retrieved a list of APN’s for your operator, try to go through them and see if it works.
I am with Telekom so far - the other two operators in Germany are not able to take within this Sim. (Screenshot 1)
or do I have to choose one of the APN within the package I’ve got from this page? RUT955 Package Downloads - Teltonika Networks Wiki
There are now 1,778 options to choose and I am lost here
Any advice for the next step?
I’ve found the APN matching the number from the scan - so I’ve tried this one.
Another information from the operator found my research is this one:
APN Mobilfunk | Telekom Hilfe
(sorry - it’s german) - I used the first part “aktuelle APN” and changed the password accordingly to the page, but still no success with the connection.
I also rebooted and tried another Sim Card (same operator unfortunately) of a colleague. Both slots - still no success with the connection.
Hello,
I’ve sent you a form to fill out so we can continue our conversation in private, to avoid accidentally leaking any sensitive information. In the Ticket ID field, simply enter the thread’s number, which is 14228.
Thank you,
M.
