RUT951 Dropping LTE internet connection to iPad

Teltonika Networks
1

Hello Everyone.

We have an ipad in a truck connected to a RUT951 that has some external antennas on top of the truck for better signal, unfortunately we have an issue that the ipad loses connection to internet, I am not sure if it is the Ipad that disconnects from the RUT951 box or the RUT951 box that loses connection to LTE.
The way we can see that it stops working is that we have website on the iPad that users accesses and that goes into “unable to connect to website”

I am not able to upload the logs here on the website as I am a new user, dont know what I can do if I can send it to someone in here and they can upload it.

3

Hello,

I would like to review the troubleshoot file for any potential issues. I have sent you a form to fill out. Once completed, I will contact you privately. Please use “7594” as the ticket ID.

Best Regards,

4

Thank you, I have filled out the link.

5

You should receive an email from us shortly.

Best Regards,