I’ve recently upgraded the firmware on the above to the 06.09 and it’s ‘disabled’ the modem - it won’t connect to the mobile network at all. I’ve tried rolling forward and back the firmware and tried upgrading the firmware with the SIM card removed - nothing seems to be working.
Hello,
Thank you for reaching out. I believe, to assist you effectively, we’ll need to continue this process privately. You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 14304 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.
Best regards,
Hi - ticket opened just there. Thank you.