Hi everyone, I have a Rut950 router at one of our clients sites and it loses connection at roughly the same time every day at 8:45AM, throughout the day it will re connect but it`s never for very long.
I have logged on at night to implement some changes that have been suggested to me and the connection was great(9pm-11pm), so it would appear that the connection is rubbish through the day.
The signal seems ok - 4 bars and -59dBm
Things I have tried -
Turning off the IPV6 connection, on the advice of our re-sellers tech support.
Blocking all incoming connections with the exception of a few IP addresses that we need along with the appropriate port forwarding.
Ping Reboot is applied.
We have our own company APN.
Both the router and the internal modems firmware are up to date
If I think of anything else I will update the post.
If anyone could offer any advice or nudge me in the right direction it would be much appreciated.
As Simonas said … one company I worked for had exactly this situation, we got them to change the IP refresh to an out-of-hours time slot. So this MAY be the case in your instance.
I have also heard of Operators powering down cells in low-use time slots and powering them back up to meet normal demand, although your time of 8:45AM probably makes this unlikely.
I’d start with asking a few questions of your Operator.
With our operator, the disconnect happens exactly 24 hours after you make the connection.
So when the device is first started at 08:45 it will experience the disconnection every day at that time, inconvenient.
I was able to work around that by scheduling the Teltonika router to reboot itself every workday at 04:00 so the interruption happens outside working hours.
When you have reliable power you could of course op to do that reboot only on mondays and trust that the remainder of the week the device keeps running.
(when you lose power on monday 11:00 you would experience disconnect on the other workdays at that same 11:00)