RUT950: Internal modem is unreachable

Networking Solutions
1

Hi there,

I’ve got trouble with my RUT950. I wanted to activate a SIM but keep getting “Internal modem is unreachable”.

Firmware shows:

image
image1515×297 11.7 KB

Is there anything I can upgrade manually or check in the console?

I would be very glad if anyone can help. The modem seems to be EC25-EC.

Thank you,
Christoph

3

Hello,

Could you please perform a factory reset? If this does not resolve the issue, please access the bootloader menu and check if the problem persists. Thank you.

Best Regards,

4

The factory reset did not help.

What should I do in the bootloader menu? Can you be more specific?

5

Hello,

Thank you for confirming that the factory reset didn’t resolve the issue.

The instructions for accessing the bootloader menu are detailed in the link I shared earlier: RUT950 Device Recovery Options. Could you please specify which particular step you find unclear? I’ll be happy to assist you further. Thank you.

Best Regards,

6

I know how to access the bootloader menu, my question was what I should do there?

7

You should access 192.168.1.1/index.html and upload the latest firmware version for your device. You can download it from RUT950 Firmware Downloads.

If this recovery option does not resolve the issue, I will need some sensitive information from you and will send you a form to contact you privately.

Best Regards,

8

Please contact me then, the update did not help.

I’m surprised a bit, this problem seems to be very common, yet there is no clear solution to it.

9

Hello,

I have sent you a form to fill out. Once completed, I will contact you privately. Please use “6748” as the ticket ID.

Regarding the internal modem issue, we need to gather sensitive information about the device modem, which is why we contact clients privately. If the modem is recoverable, we will organize a remote session with you to perform the recovery. If it is not recoverable, the device should be sent to RMA.

I hope this clarifies things.

Best Regards,

10

Thank you, I filled out the form.

11

Hello,

Thank you for filling out the form! You should receive an email from us shortly.

Best Regards,

12

This topic was automatically closed after 15 days. New replies are no longer allowed.