I have 3 rut360 that after several time of operation the web interface is not accessible.
I did a FW update via rst- button and power on and afterwards device serial was unknown and the modem not enable.
I tried a factory restore afterwards but didnt worked
Could you please support.
Kind regards,
Giannis
Hello,
As discussed during our conversation, I’ve sent you a form to fill out. In the Ticket ID field enter the ID 13974. Once you fill out the form, I will reach out to you shortly.
Regards,
M.
The issue was resolved by downgrading the firmware version & doing a special procedure to restore the device information. We then upgraded the device back to the latest and the issue was resolved.
Regards,
M.
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