Hello,
I have a RUT360 router (RutOS: RUT36X_R_00.07.14.4). The Email to SMS forwarding feature is not working. SMS Utilities can send SMS messages successfully (modem/SIM OK), however Email→SMS does not convert any emails to SMS.
Configuration is propely with manual
In the system logs there are no entries related to email_to_sms (except for configuration save messages). Have you got any Suggestion ?
Greetings, @AleksanderZ,
Welcome to Teltonika Community!
To proceed with the investigation, could you please share screenshots of your current configuration? Before posting, make sure that any personal or sensitive information (such as email addresses, phone numbers, serial numbers, etc.) is blurred out or removed, as this is a public forum.
Having a visual overview of the configuration will help me better understand your setup and assist you more effectively in identifying the root cause of the issue.
I look forward to your reply.
Best regards,
V.
Hi,
There is log form Event Logs
There is configuration of the email to sms:
The email I sent to the server looks like this:
To: Username
Subject: 0048000000000
Subcject: Test
Maybe I need to conifigure more.
Regards
Hello,
Thank you for your message,
From the first glance the configuration seems to be fine. You may have noticed that there is no option where you can specify the recipient’s phone number.Email to SMS doesn’t forward all emails, only the ones that are meant to be forwarded. Only emails with the recipient’s phone number in the subject will be forwarded to SMS.
Is it possible for you to test it out by using a real phone number in the subject field and see if the router sends you an SMS message?
I look forward to your reply.
Warm regards,
V.
Hi,
I tried send a mail (at weekand) like:
To: username
subject: 0048XXXXXXXXX
message: Test
To: username
subject: 48XXXXXXXXX
message: Test
To: username
subject: XXXXXXXXX
message: Test
and nothing happen
I don’t know why I haven’t got Logs about trying logging to mail or something
Hello,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 17554.
Thank you,
V.
Hello,
Thank you. I’m waiting for a from
Greetings,
I hope this email finds you well.
Here is a short summary of the remote session:
During the session, we tested the configuration of the Email to SMS feature and attempted several adjustments, including changing the available ports. However, we were not able to achieve the desired result at this time. I have collected additional details from the client and forwarded the information to our R&D team for further investigation.
I will inform you as soon as I receive an update from the R&D department. In the meantime, your patience is very much appreciated.
Best regards,
V.
Hi,
I hope you are well
Have you got any updates about my case ?
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