RUT260 looses LTE Connection several Times a day

Networking Solutions Issue
1

Dear Sir or Madame,

we are expecting the same issues, also with the latest Firmware RUT2M_R_00.07.24.1_WEBUI.bin.

This happens since about 6-8 weeks.

The device is not usable at the moment and looses LTE Connection 10 times a day.

We set a Watchdog to reboot the Modem. If you need logfiles, please contact us.

The devices at our customers IT is not usable at the moment.

I already talked to William.

2

Hello, @s.welsch ,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 20543.

Please let me know once you filled out the form.

Thank you,
V.

5

I filled out the form

6

Hello @Vilius,

i uploaded the troubleshoot of our Spare System. Could you please sent me a new link to check the original system. We have 20 Internet Outtakes a day.

Thank you

7

Hello @Vilius,

i uploaded the troubleshoot of our Spare System. Could you please sent me a new link to check the original system. We have 20 Internet Outtakes a day.

Thank you

8

Hello, @s.welsch ,

I have sent you further instructions on how you can transfer the file of the original system. Please check your inbox and let me know if you have any additional questions.

All the best,
V.

9

Hello,

Could you please provide the mobile signal values available under Status → Network → Mobile, specifically RSSI, RSRQ, RSRP, and SINR?

Additionally, would it be possible to test the router with a SIM card from a different mobile operator? Network coverage and signal quality may vary depending on the provider.

Regarding the installation environment, could you also confirm whether the router is operating in an open space and not inside any type of metal enclosure? Please also confirm that the mobile antennas are correctly connected to the device.

This information will provide us with additional insight into the issue and help us investigate it further.

I look forward to your reply.

Kind regards,
V.