RUT241 Switching Between Two eSIM

NETWORKING SOLUTIONS
1

Hello.

I will try to describe my situation as best I can.

I have a Teltonika RUT241, on which I managed to load two eSIM cards with different operators. One from T-Mobile and the other from O2.

The goal of my game is to be able to remotely switch between these eSIM cards.

The problem I am having is that when I switch the eSIM in the following way:
Network → Mobile → General → SIM2(eSIM1) → Default SIM ON/OFF
then after clicking on the ON option, my connection is broken. When I do the same way via an Ethernet cable connection, after clicking on Default SIM ON, the option Make Active appears there.
After selecting this option, the eSIM is switched. But not as I expected. And here I encounter the second problem.

What happens is that after selecting Default SIM ON, my second eSIM remains active, but the Default SIM option is OFF. Also, when I select Make Active, no change occurs.

Sometimes it happens that my APN switches between them. Even my PIN is changed from eSIM2 to eSIM1.

I’ll try to describe this one also.
In the eSIM Profiles section, I have two mentioned profiles with the option Enable. After selecting Enable, the button turned green and changed to Enabled. I thought that this switched between eSIMs. But the eSIM was not active.

I don’t understand why if I have one eSIM profile Enabled, but it is not active, and the other is not Enabled and it is active.

So far I haven’t been able to find any way to solve my problem. So if anyone has experienced something similar, or at least knows how to solve it. I would be very grateful for your advice. Thank you and I apologize for the complicated description of the problem, we tried our best.

Have a nice day and good luck.

2

Hi,

Default SIM switch in Mobile→General page sets wanted SIM to be default, aka make mobile connection. When you save changes it doesn’t immediately changes, so need to wait several seconds for modem to switch SIMs. eSIM profile page is similar to Mobile->General page but orientated more for eSIMs. You can change default SIM in there too.

I don’t understand why if I have one eSIM profile Enabled, but it is not active, and the other is not Enabled and it is active.

Need to wait 20-30 seconds for it to change and become active.

1 Like
3

You can read more in wiki: RUT241 Mobile - Teltonika Networks Wiki

1 Like
4

Hello @slezakp,

Could you please let me know if your issue has been resolved, or if you still require any assistance?

Best regards,

5

Hello Marija,

I still have an issue. I would be grateful for your assistance.

10

Hello,

Thank you for your prompt update.

In this case, to assist and troubleshoot this issue effectively, we’ll need to continue this process privately, because sensitive/publicly unshareable information, such as the troubleshoot file, public IP addresses, serial numbers, etc., needs to be gathered.

You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 15171 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.

Best regards,