RUT241 not connecting through RMS

[Mattk]

A RUT241 that has connected to RMS now no longer connects to RMS. What might cause this to occur?

RMS connects to other devices ok (including other RUT241’s), RUT241 credit is ok, Service is On, Monitoring is ON, service is within expiry period, status remains RED?

RUT241 is obviously powered and active as is continually updating cloud servers with data

Any ideas on how to convince this (remote) unit the status to be GREEN?

[Martynas]

Hello,

Thank you for reaching out. To address the issue, could you try sending the following SMS commands to the router:

1. <admin password> rms_of
   (Wait a few moments)
2. <admin password> rms_on
3. <admin password> rms_connect

Please let me know if this resolves the problem or if you need further assistance.

Best regards,

[Mattk]

Thank you, Yes problem fixed, have RMS connection back.

Is there anything in particular why RMS connection would have been lost like this?

Unit has been up without power loss since last restart/reboot/onsite firmware update
Firmware is around 6 months old as I typically don’t update firmware remotely.

If I was to update firmware remotely what would be the best option?

• Remote GUI login via RMS and manually upload firmware file
• Remote GUI login via RMS and update via server option
• Firmware update via RMS (Device>General General Information/Firmware)
  Other options?

3G has also been switched off about a month ago. Preferred connection type is router default “2G/3G/4G auto” With only a 4G signal available is the preferred default still ok or better set to “4G Only”

[Martynas]

Hello,

Thank you for your update.

Without further log inspection, it is difficult to pinpoint the exact cause of the RMS connection loss. Potential factors could include temporary mobile connection interruptions, RMS maintenance downtime (such as the one that occurred around a month ago), or other network-related anomalies.

Regarding updating firmware remotely, the best and easiest option is to use RMS Management.

You can update firmware as follows:

1. Navigate to Devices in RMS Management.
2. Select the device you wish to update.
3. Click on Actions (above the device table), then Update Firmware.
4. From the firmware field, select the latest available firmware version on the server.

This method is recommended because it doesn’t require manually downloading and uploading the firmware file.

For detailed guidance, you can refer to this wiki article: How to upgrade a router’s firmware version via RMS.

As for the connection type, if only a 4G signal is available in your area, setting the preferred connection type to “4G Only” might be helpful, as this can improve reliability and prevent the router from attempting to connect to unsupported 2G/3G networks.

Best regards,