RUT241 not activated and not connecting to RMS

[Gbenga]

Hi,

I am trying to add a new device (Second) to RMS. It shows that the devices have been added successfully but when I check RMS, the device is showing as not activated. On the device webUI, it says ‘‘Failure (Failed to resolve hostname)’’.

I ping 8.8.8.8 from the router and it was a success, I also tried CLI and it displayed the message in the screenshot.

Please what am I missing? any help will be appreciated

[Martynas]

Hello,

Thank you for reaching out.

I suggest trying to press the “Connect” button in Services → Cloud Solutions → RMS on the device’s WebUI if you haven’t done so already. Also, please check if you’re using a private APN or receiving an IPv6 address from your ISP, as these could affect the connection.

If you need further assistance or have additional questions, feel free to reach out.

Best regards,