Rut241 no connection to internet

Networking Solutions Question
1

I have a rut241 with an eSIM in my camper. Last week it stopped connecting to the internet. In the panel it says the modem is connected. But on my iPhone I get a message that the modem isn’t connected to the internet. Holafly eSIM.

Restarted the connection, restarted the router. Nothing helps.

Any suggestions?

2

Can you let us have a little more info so that we can help you?

Device Firmware?

Modem Firmware?

What antennas are you using?

Are you in the country where the esim was purchased or are you elsewhere in the world? Oooops OK, just looked up Holafly, you choose a destination and the dates your visiting the country. Are still in that country and within the dates you set at purchase?

Do you have a data limit that you have exceeded?

Can you post a screenshot of Status > Network > Mobile

3

Firmware rut2m_r-00.07.21.3

Supplied antennas

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4

Within the dates, within Data limit.

5

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6

Not saying this will resolve the issue, but you are out of date with your firmware. I would download the most recent firmware from here: https://wiki.teltonika-networks.com/view/RUT241_Firmware_Downloads and perform a manual upgrade and if possible selecting not to save settings.

It may or may not resolve the issue but updating without saving settings can and does sort out all sorts of problems.

7

It worked fine for 6 weeks with this firmware. And I’ll update as soon as I’m home.

8

What about other wifi clients, other phones, tablets or PC? Problem occurs on all of them?

9

Yep. iPhone, iPad and laptop.

10

Hello @paulcamper,

Apologies for the delayed response.

Could you kindly confirm whether your issue has been resolved, or if you still require any assistance?

Best regards,

11

Hi Marija.

It hasn’t, but I didn’t use the router for the last 6 weeks. In 2 weeks time I will be traveling again, but I won’t be using sim again. Too risky in that router.

Best regards!
Paul.

13

Hello Paul,

Thank you for the update.

To troubleshoot the issue further, could you please try the following steps:

  1. Please try to ping an external IP address, such as 8.8.8.8, directly from the router. To do this:
    • Log in to the router’s WebUI.
    • Navigate to System → Maintenance → Troubleshoot.
    • Under Diagnostics, enter 8.8.8.8 in the address field.
    • Run the Ping test and check the results.
    • Please let us know what results you receive.

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  1. We can see that you have previously provided a screenshot of the mobile connection status. However, to check the current status of the mobile connection, could you please provide a new screenshot from Status → Network → Mobile? Please make sure to blur any sensitive information before uploading the screenshot.

Please let us know the results of the ping test and provide the requested screenshot, as this will help us narrow down the possible cause of the issue.

Best regards,

T