RUT241 eSIM not generating access links

NETWORKING SOLUTIONS
1

Hello,

our brand new RUT241 eSIM is not able to generate access links (neither for the WebUI nor for the remote access links for port devices). The router shows all other information and finds 4 ports (cameras that are live streaming despite this). So everything else is working as expected.

When generating links (as well as with the satus of remote access links) the generation does not succeed nor fail, ist just continues with the loading icon forever.

We have unplugged and replugged as well as rebooted (which works) the device multiple times with no success. How can we solve this?

3

Hello,

Just to be sure, could you confirm that you’re talking about RMS access links, and not about something else?

If so, could you please provide the status of the device under Management → Devices? Is it online, is it inactive, is it on standby or is it offline? What’s your remote access setup? If you’re going to provide images of any sort, kindly blur out any sensitive information (passwords, public IPs and such).

Regards,
M.