Good morning, RUT241 is new and updated to the latest release. While it remains connected, it disconnects from the mobile network every 2 hours. I have to send a text message to turn on the connection. I’ve already replaced the antennas with external ones, the values are set to Good, I’ve changed the SIM card, I’ve tried setting <Ping/Wget Reboot> but it doesn’t work. I’ve read other posts here with similar problems and followed those instructions, but it didn’t help. I’ve been in this situation for over a month and I’m very disappointed and don’t think I’ll emerge victorious.
Gianluca from Rome
Hello,
Thank you for reaching out.
In this case, to understand and troubleshoot your specific situation effectively, we’ll need to continue this process privately, because sensitive/publicly unshareable information, such as the troubleshoot file, public IP addresses, serial numbers, etc., needs to be collected.
You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 15614 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a potential solution.
Best regards,