Rut241 disconected and no internet

[adrian89]

Hello .I hava a Teltonika Rut241 and I use with a sim from Orange.For the first time was working great,but no I can t access internet and I have a notification that says to enter custom APN.I have tried 2 factory resets,but without succes.Sometimes show that is disconected then connected.What can I do ? Thank you

[Martynas]

Hello,

Thank you for reaching out.

In your case, the first thing to check would be setting the APN manually. You can do this by navigating to Network → Mobile or Network → WAN → Edit on the mob1s1a1 interface page, then toggling off the Auto APN option and entering the APN details manually.

Let me know if you need further assistance or have any additional questions.

Best regards,

[adrian89]

Hello,I tried everything to connect to the internet,will send pictures so you can see the state of device.SIM card is working fine tested it on different router with lan conection and wifi all ok.
I also do a ping test

[TeWe]

Make sure you’re on IPv4 only:

[adrian89]

I have done all the steps but no results.
I replace the sim card with a new one,but nothing change.Everytime a notification apear,even if I save it.

What can I do in this case ?

[TeWe]

Which country are you in and did you try to use manual APN as suggested by Martynas?
If so, which APN settings did you try?

[adrian89]

I live in Romania,I have try manual setings,the operator is Orange.I use the same settings.Is possible to not work with orange operator ? Says conected but no internet

[TeWe]

Okay.
Did you try this APN?

Setări internet pe mobil | Orange Help

You need to configure this here:

[adrian89]

Yes,I have try this APN and nothing,the same.I get an error mesage from Orange,I talk to them on the phone but nothing.Is posibile to have restriction from Orange on this router ?
Also do a ping test and 100 % packet loss