unable to add device to RMS,
Hello,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18162.
Please let me know once you filled out the form.
Thank you,
V.
Greetings,
I hope this email finds you well.
Here is a brief summary of our remote session. We successfully added the device to RMS. The initial issue was related to the SIM card using an IPv6 address; after switching it to IPv4, the device was able to connect to the RMS system.
Additionally, we configured the WAN port to function as a LAN port and created a test RMS VPN hub. At this time, the reported issues appear to be resolved, therefore I will proceed with closing this ticket.
If you have any further questions or require additional assistance in the future, please feel free to reach out.
Best regards,
V.