RUT241 connecting to my ePC onto default APN

Flavy · February 9, 2026, 8:09am

Good morning Everyone,

I have a RUT241, we are connected to our 4G private network operator (99999), however, the router is connecting to the default APN of the ePC (172.17…….) despite the fact that i attributed a specific group and IP address (192.168.10.xxx) onto the ePC side. The IP (192.168.10.xxx) address is obviously pointing to the APN I want to connect to.

The APN has also been mentionned into Network –> Mobile –> General.

(it worked with the following configuration, but since we restarted the router, impossible to get it back into the right APN and with the right IP address.

Is it an issue because our network has the number 99999?

Is there a configuration we missed?

Thanks in advance for your help,

Best regards,

Flavy

IP address obtained:

172.17.28.83/32

IP address fixed onto ePC: 192.168.10.23 and APN cctv:

Vilius · February 9, 2026, 10:24am

Greetings, @Flavy ,

Welcome to Teltonika Community!

Could you please share the firmware version of the device that you are using?

Additionally, I can see that the APN is set to custom APN without any authentication. Does your APN has any authentication such as login / password?

I look forward to your reply.

Best wishes.
V.

Flavy · February 9, 2026, 10:46am

Good Morning Vilius,

Thank you for your reply,

We are using the last published on website, Teltonika version: RUT2M_R_00.007.20.3

Regarding the APN, you are right, we are using a customed APN, but there is no login/password on this one:

Configuration of the user (RUT241) :

Thanks in advance,

Best regards,

Flavy

Flavy · February 10, 2026, 10:41am

Good morning Everyone,

In + of the reply posted yesterday.

I want to add that the configuration was working, however, we had to wait, 2hrs each time after a reboot that the router reconnects to the ePC

Vilius · February 10, 2026, 11:40am

Greetings,

I hope this message finds you well,

Could you please clarify if you still require additional assistance?

Best regards,
V.

Flavy · February 10, 2026, 12:12pm

Good Afternoon Vilius,

Yes, we still need assistance.

Best regards,

Flavy

Vilius · February 10, 2026, 12:26pm

Hello,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 17684.

Thank you,
V.