RUT241 APN list

[derekwang]

We have 16 out of 18 RUT241 down and according to SIM card carrier response, the APN list is a fixed database that the routers use to select an APN based on the MCC/MNC of the IMSI being used. It will iterate down the list of publicly known APNs for that operator. This is not an automated network APN discovery mechanism. If you set APN to auto and the database in the device firmware is not accurate, we will run into a lot of issues.
Do you have any suggestion on how to resolve it?

[lemondude]

Hi,

Other option would be go to ‘WAN’ page select mobile interface and enter custom APN according to your operator.

[Marija]

Hello @derekwang,

Could you please confirm if your issue has been resolved, or if you still need any assistance?

Best regards,

[derekwang]

I’m asking our technician to do the test and leave it on for a few days to see if it will get disconnected.

[derekwang]

We switch off Auto APN to this apn: ksx.sphere.data and the internet connection always just stay for 5 mins and it’s gone and need to reboot again. We test for many times. It’s still the same. It’s KDDI Sim card.

[abcd]

RUTX50 - Randomly disconnects - ESM reject cause: Requested service option not subscribed

Hi @Herzen, Glad to hear that it helped! We will consider adding this toggle to our WebUI, but the operator also should not disconnect the device if it requests IMS, but no IMS is available on the operator side. The issue with fully disabling IMS is that if no 2G/3G networks are available, the router will no longer be able to accept/make calls and in some cases even SMS might not work. Just one more note - my suggested command will not survive a firmware update. One way to overcome this is t…

Try this, might be an IMS issue