RUT240 WebUI "Failed to load menu data"

NETWORKING SOLUTIONS
1

Hello,

I just updated the firmware of my RUT240 router because the web interface was stuck on the “loading” message.

After several attempts, I managed to get the router to start correctly with the firmware RUT2_R_00.07.04.1_WEBUI.bin. However, when I tried to enter through the WebUI I got the following message: Failed to load menu data. Since this case is similar to the one reported in ticket 10072, I connected to the router via ssh and executed the following command: hexdump -C /dev/mtd1. As a result, I got only f as shown below:

root@Teltonika-UNKNOW:~# hexdump -C /dev/mtd1
00000000 ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff |................|
*
00010000

I would appreciate if you could help me to solve this problem.

Best regards

3

Hello,

To help resolve your issue we’ll need to arrange a remote session, I have sent you a form to fill out. When completing the form, please use 12076 as the ticket ID. Once submitted, we will contact you privately with further assistance.

Best regards,

4

Hello, I have the same problem. How was it solved?

6

Hello @Jens1111,

As mentioned, to resolve this issue, we’ll need to arrange a remote session. I have sent you a form to fill out. When completing the form, please use 12076-2 as the ticket ID. Once submitted, we will contact you privately with further assistance.

Kind regards,

7

okay, thanks. where did you send the form? I can’t find it.

8

The form should have been sent to your email (the one used to register on the forum). Please check your inbox as well as your spam/junk folder, in case it was filtered there.

Best regards,

9

Hello, I have the same problem.

10

Hello,

For this matter, I have sent you a form to fill out. When completing the form, please use 12076-3 as the ticket ID. Once submitted, we will contact you privately with further assistance.

Best regards,