RUT240 *6**** and RUT240 *D**** Back up

[MicMe]

Good day
I am from Franke coffee machines in Switzerland. We order many modems with the version RUT240 D*** from you. Now a large customer of ours has ordered RUT240 himself and we wanted to upload it with our configuration. But then we found out that our customer has a different version RUT240 6***. Can you make us a back up with the configuration from us (Franke) which then fits on the other modem RUT240 6***?

I forgot to mention that I have a back up of aRUT240D***. Could this possibly help to load the back up on the RUT2406***?

Many thanks for your help.

Kind regards
Michael

[SimonasTr]

Good day!

Glad you found the forums, but since you must have Helpdesk (https://helpdesk.teltonika-iot-group.com/) access, please direct your request through that platform. We will discuss the details of your config and help you out there.

Once Helpdesk ticket is created please link this original community thread for traceability.

Thanks, and have a great weekend!

[MicMe]

Hi Simonas
Thank you for your feedback.
Unfortunately I don’t have access to helpdesk webpage. Can you help me here please. Do we need another account there?

Thanks,
BR Michael

[SimonasTr]

Hi,

I have sent you a form to fill out. Once completed, I will contact you privately. Please use “14180” for the ticket ID.

Regards,
Simonas