Hello,
On the RUT200, the RMS connection is functional with the GSM mobile network, but with the WAN connection alone the RMS connection remains offline. Is this normal or have I missed something?
Thanks for your help,
Good afternoon,
Can you clarify what do you mean by WAN connection? Do you supply internet connection to the device via ethernet cable, or wifi? Please try to go to System ->Maintenance → Troubleshoot and ping 8.8.8.8 to see if data packets are getting transfered.
A few additional troubleshoot steps that have assisted in your situation :
Please check what firmware version is installed in the devices, and install the newest one.
Also please double check the S/N, Mac, and IMEI are correct when you add the device. Double check the current password of the device. Potentially remove them, and try to add them again.
Check if you can see any message near the “Status” icon in Devices tab in RMS, next to the device in question. If an error message occurs, please send a screenshot here.
Check if you have cloud solutions enabled in WEBUI. Services → Cloud solutions → Connection type “Enabled” . Double check the device authentication code in RMS, and paste the code in WEBUI, under authentication code. Then reset connection. More instructions in this link : https://wiki.teltonika.networks.com/view/How_to_add_devices_to_RMS%3F#RMS_Authentication_code
If the device has an exclamation mark with an error message, and it states that service is disabled, please enable the service under Administration → Companies → View company details and if credits are available, please toggle it on.
Regards,
Arturas
Hello,
Thank you for your quick reply.
That’s correct, the internet is supplied by cable on the RUT200’s WAN port.
I have found the solution, I had 1 IP address conflict.
Hi there,
Glad to hear the problem is resolved.
Regards,
Arturas
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