Could you please advise how to proceed on the following situation.
We have a RUT200 with both 4G mobile and wired WAN connectivity to internet using failover scenario (Primary Mobile and Secondary WAN). Attached to LAN Port there is a network switch with Lenovo Desktop connected to it.
When WAN connected, we can see RUT Online on RMS (5-year management pack), but when Mobile connected only, we CAN NOT see RUT Online on RMS even though it has internet connectivity.
We are running latest FW version (RUT2M_R_00.07.08) and have mobile connectivity to internet as below, however RMS shows Failure (network is unreachable)
System > Administration > Troubleshoot Page > Ping > [www.google.com.br]
PING
64 bytes from 2800:3f0:4001:82c::2003: seq=0 ttl=57 time=44.704 ms
64 bytes from 2800:3f0:4001:82c::2003: seq=1 ttl=57 time=29.103 ms
64 bytes from 2800:3f0:4001:82c::2003: seq=2 ttl=57 time=24.851 ms
64 bytes from 2800:3f0:4001:82c::2003: seq=3 ttl=57 time=25.373 ms
64 bytes from 2800:3f0:4001:82c::2003: seq=4 ttl=57 time=25.128 ms
– [ ping statistics —
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 24.851/29.831/44.704 ms
I went to Services > Cloud Plataform > RMS > Connect Button
Appears: Tried Sucessfully connect pop-up message, however appears Failure (Network is unreachable)
+++
We also tried removing and adding RUT again by using 4G Mobile connectivity only (no success). From RMS side is not possible to see RUT “Device did not connect back to the system. Device information will be updated once it successfully reconnects” and from RUT side it does not connect.
Another point to mention is that under Network > Failover > Multiwan > When both Wan and Mobile enable status are ON, WAN=Status Online and Mobile=Offlline. When Wan wired disable Mobile still Offline with internet connectivity.
Is there anything else to be done?