I have been trying to connect my RUT200 to RMS before the end of my credit, they expired yesterday, I was get the “Failed to verify your password” even when I enter the right password on the router and am still getting the “Device is temporarily blocked” I connect the device once and it become online but after rebooting it I couldn’t connect to RMS anymore on my router I get this when trying to connect “Down (Server refused connection. The device may be blocked or unidentified)” I have de/registered the device several times but still nothing.
Could you please confirm that your device credit has not expired? Additionally, could you provide a screenshot of the device connection log? You can obtain this by selecting your device and choosing View connection logs from the Device drop-down menu:
Could you please confirm if, at the end of the device registration, you saw a displayed authentication code? This code should be inserted into your device’s WebUI under Services → Cloud Solutions → RMSAuthentication code field. Alternatively, you can also view the code in RMS by navigating to Device Details:
Could you confirm if you can access the device WebUI? If so, could you try pressing Connect in Services → Cloud Solutions → RMS (if not done yet) or connect to the CLI and execute the following command:
/etc/init.d/rms_mqtt restart
If WebUI access is not possible, please try sending the following SMS commands to the router:
<admin password> rms_off
<admin password> rms_on
<admin password> rms_connect
If the issue still persists, could you provide the message displayed when clicking on the attention icon:
I can access the device UI but I get this error “Down (Server refused connection. The device may be blocked or unidentified)” after pressing connect it loads “connecting” then this error shows up
To troubleshoot your issue more effectively, I’ve sent you a form to fill out. When completing it, please use 12037 for the ticket ID. Once submitted, we will contact you privately with further assistance.
