We have discovered that an automatic firmware update on RUT200 routers from firmware v7.22.3 to v7.24.3 removed the configured hotspot landing page and prevented users from using the hotspot. Can you please resolve this and ensure updates do not alter the configuration of the router.
Greetings,
Thank you for reaching out.
I attempted to reproduce the hotspot issue when upgrading from firmware version 7.22.3 to 7.24.3, but I was unable to replicate the behavior you described.
Could you please confirm which hotspot package you were using, along with the configuration applied? This information would help us reproduce the issue, identify its cause, and work towards a fix.
One possible explanation is that changes to configuration fields between firmware versions affected the existing setup. However, we would need to review your configuration before confirming the cause.
Kind regards,
T.
Hi,
The hotspot package is: Hotspot (not hotspot 2.0).
Hello,
Thank you for the information provided.
We would like to carry out further testing, but this will require some additional information. For this reason, we would like to continue our communication privately.
We have sent you a form to complete, which you should receive in the email inbox associated with your forum account. When completing the form, please enter 21404 in the Ticket ID field.
Once you have submitted the form, please let me know, and we will contact you privately to gather the necessary details.
Kind regards,
T.