I have a problem with one of my RUT361. I set up this router recently. The problem is, that the router loose its mobile connection every 01h56 and have systematically a uptime max at 01h56.
I have searched many topics in the community, but I didn’t found a resolution.
I have tried many setting like Firmware router/modem upgrades, firewall settings, and so on.
Firmware version now is : version : RUT361_R_00.07.13.2
I also checked the log files, but i didn’t find any issues in there.
Could you try (if not yet) adding the following option to the mob1s1a1 interface in /etc/config/network to disable DHCP and use a static IP configuration?
Run the following command to edit the network configuration file:
vi /etc/config/network
Press “i” to enter edit mode.
Add the following line under the mob1s1a1 interface section:
After changing the setting, I monitored the connection during the weekend and it is over two hours now.
But regularly the router reboot and I don’t have things like a restart policy and availability is never more than one day now…
I checked with my provider and he told me that everything is fine on his side and the data is consumed on the mobile line.
Another thing, I added an SMS rule to know when the router is disconnected, and when I lose the internet connection, I can still receive an SMS. This proves that the line is up, I think, no ?
I still have the same issue with the 4G connexion…I Downgrade the firmware to test from RUT361_R_00.07.11.3 to RUT361_R_00.07.09.4(Like RUT360) and the pb pb is still present yet.
I tried this solution above: The connection is a little better but after 3 hours it falls. I tried to change the SIM card to another operator (with a new APN) and I have the same issue..
But now I have no ideas, if anyone can help me on this I would really appreciate because I have at least 3 RUT361 and One RUT241 with the same problems
In this case, to investigate and troubleshoot the issue more effectively, we will need to contact you privately. To proceed, please check your email inbox associated with your forum account; you should find an email from us containing a support form. Kindly complete the form and use the following ticket ID – 12916, in the certain field. Once the form is submitted, we will reach out to you directly via email to assist you further.
Could you kindly confirm whether your email address was entered correctly during the form submission? It appears that our email sent to the provided address is bouncing back somehow.
Could you complete the form once again, ensuring the email address is correct, or check on your inbox side to see if there are any restrictions or filters that might be blocking incoming external emails?
Could you please check whether your email inbox is not full and that there are no restrictions or filters that might be blocking incoming external emails? We are still unable to send messages to the email address you provided, as they continue to bounce back.
If everything on your side appears to be in order, could you submit the form again using a different email address?
